Do you need to text enable more of your business numbers or direct dial numbers for your employees? Your plan comes with 1 text line which is typically your main business number. You may customize your plan and add more here. This is typically recommended if you have published numbers for different departments such as Sales or Service. If your organization promotes 1 number to the public, no additional numbers are recommended or required.

Boost your monthly plan with additional messages. (note: messages not included in your plan are 3 cents each) You may also adjust your plan at any time once you determine your monthly average.

Need additional user licenses added to your plan? Many hands make light work and adding users to your account also allows you to fully leverage our internal chat functionality. Note, your user count may be adjusted at any time simply by messaging support directly from within our application.

You can boost your voice plan with additional minutes. if you are going to leverage our click to call feature so your employee's phone numbers are not shown when calling customers from their personal cell. (note: minutes not included in your plan are billed at 4 cents each and you may adjust your minute plan at any time.)

Choose this option if you want to send out large group messages to your opted-in database. They are sent BCC so the recipients feel like the message was just sent to them. You can even attach videos, photos, pdfs, documents, forms or surveys to announcements. Captivated provides you with a dedicated toll-free number to deliver announcements to improve delivery and decrease spam filters.

Add this feature if you like us to build a branded Kiosk Registration page to help you quickly grow your opted-in database. We can also collect information from custom fields that will be added as tags in your Captivated database so you can easily re-target your contacts. This Kiosk can be used in your place of business as part of the check-in process or even added as a link in an email blast telling your customers. To better serve you, click here so you can register to connect with our company via text. You will be billed a one-time fee of $50 at the time of completion of your custom page.

Choose this option to manage your Facebook Messenger conversations in Captivated.

Leverage our custom forms, surveys, and applications and quickly and compliantly collect data via text. Includes unlimited submissions. Note, we will bill you separately for each custom form created at a rate of $50.00 per basic form or a custom amount for complex forms. You can build your own forms and connect to your own Formstack, TypeForm or JotForm account.

There is no better time to collect a review than right after pleasing a customer. All Google My Business page reviews flow into Captivated. This includes a dashboard to show you which employees are driving the most reviews and their average star rating.

We recommend Live Chat for your website only if you have dedicated chat agents who can quickly respond. Our Text-Us website widget comes with your subscription and will drive website leads as well. (Especially considering that 60% of most website traffic is mobile.) You can set specific hours for this feature and it will show "Live Chat closed" during non-business hours.

Team Chat greatly improves internal communication. Unfortunately, voicemails and emails from co-workers get ignored for hours. Includes Group Chat rooms to discuss topics, 1-to-1 conversations, and 1-way announcements to tell your team about incentives, product updates, schedule changes, etc.

Our Text-to-Pay feature is fully PCI compliant and allows you to collect payments on invoices and balances due via text. Why wait for your money? This connects through Stripe, Square or with your existing Merchant account using the Authorize.net gateway (a Visa company).